Last updated: 6/26/2025
At Happy Buy Market, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. This policy outlines our returns and refund process to ensure a smooth experience for all our customers.
Log into your account and go to "My Orders" to initiate a return request. Select the items you wish to return and provide a reason for the return.
Once approved, you'll receive a prepaid return shipping label via email. Print the label and securely package your items.
Drop off your package at any authorized shipping location. Keep your tracking number for reference.
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Free Returns: We provide prepaid return shipping labels for eligible returns due to our error (wrong item, damaged, defective).
Customer-Paid Returns: For returns due to customer preference, return shipping costs are the responsibility of the customer.
Important: Please ensure items are properly packaged to prevent damage during return shipping. Items damaged during return shipping may not be eligible for a full refund.
If you receive a damaged or defective item, please:
If you have any questions about our returns policy or need assistance with a return, please contact our customer service team:
Email: servicehappybuy@outlook.com
Live Chat: Available 24/7 in the app
We're committed to ensuring your complete satisfaction with every purchase. Thank you for choosing Happy Buy Market!
HAPPY BUY MARKET INC.
Customer Satisfaction Guaranteed